Indigo Chauffeur Services Ltd Terms & Conditions of Service

In accordance with the Private Hire Vehicles (London) Act 1998, Indigo Chauffeur Services Ltd (ICS Ltd) is a licensed Private Hire Vehicle (PHV) operator by the licensing authority Transport For London (TFL). By making a private hire booking with ICS Ltd you, the Client, agree to the following terms and conditions of service;



The Passenger(s) and the Client refers to any individual, group or representative party of the Client for whom a Chauffeur driven licensed PHV is supplied by ICS Ltd.
The Chauffeur refers to the licensed private hire driver supplied by ICS Ltd in a licensed PHV for the purpose of the transportation of the Passengers for hire or reward on behalf of the Client.

ICS Ltd and any chauffeur driven PHV provided, is insured to carry out private hire bookings and for public liability. This does not cover uninsured losses which would ordinarily be covered by travel insurance, nor does it cover the Client’s or the Passenger’s personal property or possessions. ICS Ltd does not accept liability for damage or loss caused by theft or damage to property of the Client or Passenger.

Under normal circumstances no pets or animals of any kind are permitted to travel in the PHV, save for registered assistance dogs. There is no additional charge for assistance dogs, however it would be appreciated if any assistance dog would remain in the foot well under the control of the owner, unless otherwise required to act in accordance with its duties. notice would also be appreciated at the time of booking where the Passenger will be accompanied by a registered assistance dog or if permission for a pet to travel is sought.

Smoking is not permitted by law in any public service vehicle. Smoking is therefore not permitted inside the PHV supplied by ICS Limited. No smoking signs are displayed within the PHV passenger compartment. The Chauffeur should be advised if a Passenger wishes to smoke, whereupon the Chauffeur will find a safe and legal place to park at the earliest opportunity. The Passenger shall then exit the PHVin order to smoke.

The playing of music out loud, whether live or via electronic media, within the PHV is permitted entirely at the discretion of the Chauffeur. Where such permission is given, the music played should not be of such a volume or be so intrusive in nature that it would impair the Chauffeur in the safe performance of their duties. If permission is given, it may be withdrawn at any time.

UK law requires that all children travelling in vehicles use the correct child restraint until they are either 135cm in height or have reached the age of 12 years, whichever is sooner. Whereupon a child seat or booster seat is required to be provided this should be notified at the time the booking is made. The Chauffeur may refuse to carry any child not secured correctly and a booking cancellation fee may apply. A fee may be charged if the PHV is unable to undertake a previous or subsequent booking as a result of space being taken up by the child seat. The parent or passenger responsible for the child remains responsible for the safety of the child at all times.

ICS Ltd does not accept liability for any delays caused, including but not limited to adverse weather, traffic conditions, road traffic accidents, driver illness, acts of god, road-works, strike action or as a result of action taken to comply with the direct instructions given by a police officer. Nor is liability accepted for any delays caused by actions taken or decisions made by the chauffeur including but not limited to maintaining safe and legal operation of the vehicle along a route judged in good faith to be the most appropriate given the conditions or delays caused by any instructions given by any Client / Passenger expressing a preference for a particular route or for any delay otherwise caused by the Client / Passenger howsoever arising.

Route Selection
Route selection is entirely at the discretion of the Chauffeur who will use reasonable endeavours to take the most appropriate route with due regard to comfort, safety and the expected duration of any journey. The route taken may not necessarily be the shortest route. The Client / Passenger may express a preference over a particular route but this should be done prior to commencement of the journey. The Client should be aware that additional mileage or time charges may apply if an expressed preferred route results in more miles being driven or time taken than was initially quoted for.

Carriage of Firearms
Firearms can only be carried when accompanied by the registered holder of a firearms certificate. Please specify at the time the booking is made if firearms will be carried. The Passenger carrying the firearm MUST have a valid firearm certificate available for inspection by the Chauffeur. Chauffeurs who are holders of a firearms certificate are available on request subject to availability. Right to travel may be refused by the Chauffeur and Cancellation Fees may apply if the Passenger or Client wishes to transport a firearm but does not have a valid firearm certificate available for inspection at the time of the booking.

The number and size of any pieces of luggage required to be carried should be advised at the time the booking is made. The Chauffeur may refuse to carry any excess luggage which does not in the opinion of the Chauffeur fit safely in the rear luggage compartment or boot of the PHV. Briefcases and attaché cases are permitted within the passenger compartment but Passengers shall exercise care with regard the interior fittings, veneered surfaces and leather seats and surfaces such that no damage is caused. Please refer to the Damage paragraph below for further information.

Number of passengers
The number of passengers should be advised at the time of booking. The Chauffeur will refuse the right to travel for any more passengers than the vehicle is licensed & insured for as indicated by the number of passenger seat-belts in the PHV. For the usual luxury saloon / sedan vehicles this is a maximum of 3 or 4 passengers. For the luxury people carrier / MPV / SUV vehicles this may be 5, 6 or 7 passengers.

The Chauffeur reserves the right to refuse travel to anyone deemed to be a nuisance or a danger to other Passengers or the Chauffeur. No refund or compensation will be provided and full Cancellation Fees may be charged.

All hires are calculated as commencing and finishing in central London at Charing Cross, WC2 and are subject to UK VAT applicable at the time of booking. Therefore, for any required pick-up time and location other than at Charing Cross, WC2 the booking and hence charges, will commence prior to that time to an extent as required in order for the PHV to reach the required location around 15 mins BEFORE the pick-up time. Similarly, the booking and hence charges ceases once the PHV has returned to Charing Cross, WC2. Minimum Transfer charge is based on 2.5 hrs hire. Minimum As Directed or Hourly hire is based on a 3 hrs hire (4 hrs from 18:00 to 06:59). An Unsociable Hours surcharge of 25% applies from 00.00 to 06.59 (to Transfers commencing or As Directed hourly time within the time period), and on bank holidays (i.e 25% as per 00:00 to 06:59) and 100% 18:00 to 23:59). Christmas Eve/New Years Eve and all day Christmas Day & New Years Day. Day hires may be reserved for a minimum of 8 hrs (based within M25) or 10 hrs with overnight stays outside the M25. The vehicle would then be available longer per day if required. Excess mileage charges of £0.85 per mile are incurred whereupon greater than 10 miles / hour hired is driven for the entirety of the days booking (ie from & back to to Charing Cross, WC2 or the chauffeurs overnight accommodation between days reserved). Excess mileage charges are in addition to the Hourly Rate. Subsistence Charge for chauffeur (overnight stays) is £25/day. Chauffeur Hire Rate (using client supplied vehicle) £50.00/hr. Copies of vehicle V5C Registration Document, Copy of Insurance Certificate, Letterheaded Authority Letter giving permission for the named Chauffeur to drive the listed vehicle and confirmation from the clients Insurer the policy specifically covers the named chauffeur provided by Indigo Chauffeur Services Ltd to drive the vehicle (with Make, Model and Registration) to be provided by the client at least 24 hrs prior to the commencement of the booking. Baby/Child/Booster Seat loan: £10 per seat per day (7 days max charge per booking). Annual Sales Discount Threshold £10,000. Discount for Chauffeur Service 10%, Discount for Chauffeur Hire 5%. Annual Sales Discount applied to cumulative sales above the Discount Threshold from 1 January until 31 December. Any custom quoted price of hire made is subject to variation by Indigo Chauffeur Services Ltd whereupon the requirements in time or mileage or incurred expenses of the booking vary from those initially indicated as required or expected whether incurred by the passenger or client request or by the reasonable actions of the chauffeur in performance of their duties. All prices subject to UK VAT currently at 20%

Wedding Hire
A non-refundable deposit of 10% is payable at the time of booking. The full amount is payable 2 weeks prior to the commencement of the booking. If the full amount is not paid 2 weeks prior the booking may be cancelled. If for whatever reason the requested PHV becomes unavailable for the booking, ICS Ltd will use reasonable endeavours to supply an equivalent alternative PHV. Should this be the case the Client will be advised at the earliest opportunity. If a replacement PHV cannot be provided, a full refund will be given. Regrettably, ICS Ltd will not accept liability for any consequential loss, hardship, distress or damages under these circumstances.

Incurred Expenses
Incurred expenses will be recharged at cost. These include but are not limited to Road Tolls, Bridge Tolls and Parking charges. Wherever possible, the Chauffeur will use reasonable endeavours to minimise parking charges incurred without compromising the optimum performance of his duties. A network of digital CCTV monitoring cameras, mobile CCTV traffic enforcement vehicles and Civil Enforcement Officers on foot, bicycles, mopeds and in motor vehicles, all monitor London’s roads actively and will issue Penalty Charge Notices to vehicles parked in contravention of parking regulations. The Chauffeur will not be able to wait outside / at any location in London for any more time than is necessary to set down or collect Passengers from the pavement without being liable to incur a Penalty Charge unless parked in a parking pay where parking has been paid for. Any Penalty Charge incurred as a result of compliance by the Chauffeur to a direct instruction from the Passenger will result in the charge being added to the booking charges.

Cancellation Policy
Cancellation Fees are payable on any bookings which are cancelled within 24 hrs of the booked time. See Tariff for level of fees charged and hourly rate. A 10% deposit is non refundable for wedding bookings. If a Passenger is unable to locate the Chauffeur at the booked time they should call either the mobile / cell number of the Chauffeur allocated to their booking or the office number. Any ‘no show’, or failure to use the PHV as booked in full without notifying ICS Ltd no less than 24 hours prior to the booked time, will result in a cancellation fee chargeable to the extent of the booking in full, up to a daily limit of 8 hours at the full hourly rate.

Gratuities are NOT automatically added to the charges made for the booking. The suggested gratuity is 15-20% of the booking value and may be given directly to the Chauffeur or ICS Ltd may be advised to add the gratuity to the booking charges. If the gratuity is to be added to the booking charges the Chauffeur or ICS Ltd should be advised of this at the end of the booking.

The Client agrees to indemnify ICS Ltd for any damage / soiling caused to the PHV by them the Passenger or any member of their party during the period of hire. Normal soiling to the carpets and / or over-mats caused by dirt or water from the soles of footwear is not classed as damage / soiling herein. The opening and closing of doors is the Chauffeurs responsibility. The Client agrees that if the Passenger chooses to open their own door, the Client will be liable for any damage caused either to the PHV or to any other third parties affected and responsibility will be declared to the Chauffeur and third parties affected at the time of the incident. A charge may be made for the down time suffered if the PHV is rendered out of service for valeting or repairs, charged at the hourly rate.

Lost Property
Records of lost property found in any PHV are kept by ICS Ltd and reasonable steps will be made to reunite lost property with its rightful owner. Any Passenger who believes they may have lost any property in any PHV supplied by ICS Ltd should immediately notify ICS Ltd of such as soon as possible. The Chauffeur will usually check the Vehicle for any lost property at the final destination of the booking and notify the Passenger immediately if such is found. Whereupon lost property is not found at the final destination, nor subsequently, no liability will be accepted for the subsequent loss, distress or hardship caused.

Non-Disclosure/Confidentiality Agreements
If it is required that a non-disclosure or confidentiality agreement be signed, a copy should be forwarded to ICS Ltd at the time the booking is made and / or with sufficient time to do so in advance of the commencement of the booking. The Chauffeur should not be presented with a document to sign when the booking is about to commence unless sufficient time is allowed for the Chauffeur to carefully read any such document in full and be comfortable with the terms therein prior to signing. The Chauffeur is under no obligation to sign a confidentiality agreement if he does not agree with the terms therein.

If at any time the Passenger is unhappy with the service received they should initially express their concerns to the Chauffeur. If the Passenger is not satisfied with the response of the Chauffeur, any complaints should be made by the Client in writing to ICS Ltd. The matter will be investigated and ICS Ltd will seek to provide a written response to the Client within 14 days of receipt of the written complaint. If The Client remains dissatisfied with the response, a formal complaint may be made in writing to Transport for London - Taxi and Private Hire, 16th Floor, Windsor House 42-50 Victoria Street, London, SW1H 0TL stating the nature of the complaint, the time and date of the booking, the name and ID of the Operator (Indigo Chauffeur Services Ltd ID008786) and the name and ID of the Chauffeur supplied.

Entire Agreement
The Client / Passengers acknowledges that, in agreeing to these terms and conditions, it has not relied on, and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in these terms and conditions.

The Law
These terms and conditions are to be construed in accordance with relevant current laws of England and Wales and submit to the jurisdiction of the courts of England and Wales.

Privacy Policy
Please view our Privacy Policy and Cookie Policy

Revised May 2019

Company Contact:
Indigo Chauffeur Services Ltd Wellington Court, 93 Mayfield Road, London W12 9LT


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